Our ambition is to design future operating models from the top down, using AI-native first principles. Start with customer outcomes and the economics of the business, then rethink end-to-end workflows, roles, decision rights and technology around what people and AI can achieve together. BLUEBIRD exemplifies this ambition for the future model.
Design across the portfolio. Deliver within the business.The Group MD architects the future model and orchestrates strategic programmes with business and capability leaders. Data / AI provides trusted data, reusable capabilities and evaluation standards. Business leaders own adoption, customer outcomes and day-to-day trading; human judgement and accountability are designed into the model.